Returns, exchanges, store credit:
Thank you so much for shopping with MIA VESPER. Your support means everything to our small batch, made in NYC business!
If you are not satisfied with your purchase, you may return or exchange full priced ready-to-wear items in unworn condition within 14 days of delivery by reaching out to us via email at firstname.lastname@example.org. This policy does not extend to made to order items, sale items, or items purchased with a promo code, which are available for size/color exchange (subject to availability) or store credit only.
Please note that some of our items are final sale, which means they are ineligible for return, exchange or store credit. Final sale items include items from our tapestry collection/any other item marked final sale. International shipments are also final sale, and are ineligible for return, exchange or store credit.
Send us an email at email@example.com to initiate your return or exchange!
Please continue reading to understand the rest of our return policy:
Please note that all items must be sent back in original packaging within 14 days after delivery to be eligible for return, exchange or store credit.
For item exchange, we will send you a free prepaid label (limited to one per transaction), but when returning an item for a refund or store credit, the customer is responsible for covering return shipping expenses and providing us with tracking.
Items sent out for size/color exchange or store credit are final sale.
Store credit is valid for 7 days after we issue it. It may be applied to an order of lesser, equal or greater value, however we cannot refund a price difference if your total is less than the initial order value.
Please note that initial shipping and customs charges are non refundable.
All items must be unworn, in original packaging, with any original tags (not all items contain paper hang tags, and if this is the case, please disregard).
If any of the original tags are missing or unattached we have a right to refuse a refund.
If item is not in original condition, containing rips, stains or signs of wear, we have a right to refuse a refund.
LOST AND STOLEN AND RETURN PACKAGES:
Please note that we are not responsible for lost or stolen packages. The customer must reach out to USPS, FedEx or DHL to find their item.
If you are concerned about the safety of your package, please purchase package protection at checkout.
If an item is sent back to us due to invalid address or the carrier's inability to deliver, we will reach out to correct the issue and send you items back to you.
STYLIST, INFLUENCER ARTIST RETURNS:
Please note that we are a small business and our return policy is a good faith contract. Buying with the intention to return harms our ability to keep things up and running. If we see an order that concerns us, we may reach out to you before shipping to ask that any return requests are limited to exchange / store credit. If we receive repeat requests for high dollar returns we have the right to refuse a return.