Policies & Returns
Thank you so much for shopping with MIA VESPER. Your support means everything to our small batch, made in NYC business!
RETURNS, EXCHANGES, STORE CREDIT:
Please check product descriptions as policy differs per item.
Please note that all items must be sent back within 14 days after delivery to be eligible. Reach out to us via email at email@example.com to initiate your return.
Made to order items, sale items or items purchased with a promo code are not eligible for refund, but are available for size/color exchange (subject to availability) or store credit UNLESS they are marked final sale.
Items from our tapestry and artisanal textiles collection are final sale.
Exchanged items or Items purchased with store credit are final sale.
International shipments are final sale.
Order cancellation of any kind is not accepted.
Initial shipping and customs charges are non-refundable.
Store credit is valid for 30 days after it is issued. Credit may be applied to an order of lesser, equal or greater value, however we can not refund a price difference.
For item exchange, we will email you a free prepaid label (limited to one per transaction). When returning an item for a refund or store credit however, the customer is responsible for covering return shipping expenses and providing us with tracking.
All items must be unworn, in original packaging, with any original tags. If item is not in original condition, containing rips, stains or signs of wear, we have a right to refuse a refund and send the item back to you.
LOST AND STOLEN AND RETURN PACKAGES:
Please note that we are not responsible for lost or stolen packages. The customer must open a case with USPS, FedEx or DHL to find their item.
We do not replace or refund lost or stolen packages. If you are concerned about the safety of your package, please purchase Route package insurance at checkout.
If an item is sent back to us due to invalid address or the carrier's inability to deliver, we will reach out to correct the issue and send you items back to you.
STYLIST, INFLUENCER ARTIST RETURNS:
Please note that we are a small business and our return policy is a good faith contract. Buying with the intention to return harms our ability to keep things up and running. If we see an order that concerns us, we may reach out to you before shipping to ask that any return requests are limited to exchange / store credit. If we receive repeat requests for returns we have the right to refuse a return.