If you are reaching out about a return, please note that you may return full priced ready-to-wear items in unworn condition by reaching out to us via email within 7 days of the delivery date. Send us an email at firstname.lastname@example.org and we will send a prepaid return label for any domestic orders! The item must be sent back within ten days after delivery. Please continue reading to understand our full return policy.
Returns, exchanges and store credit:
We are happy to provide hassle-free returns for you for any item that is eligible for returns. This includes all full price ready to wear items in unworn condition.
Please be aware some of our items are not eligible for returns.
We will be able to better assist you if you thoroughly follow the guidance on how to return the items. Please read carefully and follow the steps:
1. Look at the list below and make sure your item is eligible for return.
- All items marked as “sale” are not eligible for returns. Sale items are eligible for exchange, subject to stock, or store credit only.
- All items marked as “pre-order” are not eligible for returns. Preorder items are Eligible for exchange or store credit only.
- Tapestry collection items are not eligible for returns, exchange or credit. Tapestry items are one of a kind and final sale only.
- All international shipments are not eligible for return, exchange or store credit.
2. Notify us within 7 business days from the time it was delivered to you that you are returning the item and ship it back to us within 10 days of your delivery date.
If we provide you with a return label and the item is not shipped back within ten days of delivery, it will not be eligible for return.
For all eligible returns and exchanges can we will provide you with a prepaid return label via email. Remember to let us know if you would like the option of store credit or item exchange instead of refund also within 7 business days from the time you received the package.
3. All items must be unworn, in original packaging, with any original tags (not all items contain paper hang tags, and if this is the case, please disregard).
If any of the original tags are missing or unattached we have a right to refuse a refund.
If item is not in original condition, containing rips, stains or signs of wear, we have a right to refuse a refund.
4. Original shipping and custom fees are not refundable.
5. Return packages should be sent using the return label and tracking number we provide. A refund will not be given if you mail it by a method that has no tracking and the package never arrives and it will be your responsibility to try to recoup your loss. Items still in your possession after 10 business days from delivery are no longer eligible for return under any circumstances.
Please note that we are not responsible for lost or stolen packages. The customer must reach out to USPS, FedEx or DHL to find their item.
If an item is sent back to us due to invalid address or the carrier's inability to deliver, we will reach out to correct the issue and send you items back to you.