Policies & Returns
Thank you so much for shopping with MIA VESPER. Your support means everything to our small batch, NYC based business!
MADE TO ORDER TIMELINES:
For made to order items, we will do our best to meet the deadlines specified in the product description. We ask that you kindly bear with us as many of our products are made to order. Demand and availability can fluctuate, sometimes affecting timeline. We greatly appreciate your support, and feel free to reach out to us at email@example.com for status updates to your order.
Rest assured, you will receive an automatic tracking email the moment your item is finished and ready to ship.
RETURNS, EXCHANGES, STORE CREDIT:
Please check product descriptions as policy may differ per item.
Please note that all items must be sent back within 14 days after delivery to be eligible. Reach out to us via email at firstname.lastname@example.org to initiate your return.
Please note that refunds are not available on most of our products as we are a small business with many made to order, and locally produced products. We offer store credit for the purchase amount (excluding shipping costs) or free prepaid exchange subject to product availability. If a replacement is not available, we will issue a store credit instead.
Items from our tapestry and artisanal textiles collection are final sale.
Exchanged items or items purchased with store credit are final sale.
Items marked final sale in product descriptions are final sale.
International shipments are final sale.
Order cancellation is not accepted.
Initial shipping and customs charges are non-refundable.
Store credit is valid for 30 days after it is issued. Credit may be applied to an order of lesser, equal or greater value, however we can not refund a price difference.
For item exchange, we will email you a free prepaid label (limited to one per transaction). When returning an item for store credit, the customer is responsible for covering return shipping expenses and providing us with tracking. If you exchange your item for an product of lesser value, we can issue a store credit with the remaining balance.
BROKEN OR DAMAGED ITEMS:
If an item arrives with any significant damage, the product may be valid for a replacement if in stock. If we don’t have item in stock to replace, we will work with you the resolve the matter to your satisfaction. Please contact email@example.com for any inquiries. We do not offer repairs and replacements for any used clothing or any item not in original condition, containing rips, stains or signs of wear. All items must be unworn, in original packaging, with any original tags.
If jewelry arrives damaged, the product may be valid for a replacement, repair, or store credit within 30 days. Please be aware that replacements may not be at stock at all times.
We do not cover repair or replacement after 30 days of delivery. Damages that come with wear and tear, or improper use or storage of your product are the responsibility of the customer.
LOST AND STOLEN AND RETURN PACKAGES:
Please note that we are not responsible for lost or stolen packages. We do not replace or refund lost or stolen packages. If you are concerned about the safety of your package, please purchase Route package insurance at checkout. If you do not opt for package protection, it is the customers responsibility to open a case with USPS, FedEx or DHL.
If an item is sent back to us due to invalid address or the carrier's inability to deliver, we will reach out to correct the issue and send items back to you.